Grievance Redressal Process

We believe that Investor service is a vital element for sustained business growth and we want to
ensure that our Investors receive exemplary service across different touch points. Prompt and
efficient service is essential for retaining existing relationships and therefore Investor satisfaction
becomes critical to us, especially since we follow the Direct‐ to‐ Investor model. Investor queries and
complaints constitute an important voice of Investor, and this policy details grievance handling
through a structured
grievance redressal framework. Grievance redressal is supported by a review mechanism, to
minimize the recurrence of similar issues in future.

The Grievance Redressal policy follows the following principles:

• Investors will be treated fairly at all times
  • Complaints raised by Investors will be dealt with courtesy and in a timely manner
  • Queries and Complaints will be treated efficiently and fairly.

The Research Analyst and employees work in good faith and without prejudice, towards the interests
of the Investors.

The Research Analyst has a dedicated Client Servicing Team which is responsible for timely and
prompt communication with our clients, while having an open attitude towards service recovery, and
providing alternate solutions to investors, thus ensuring
healthy relationships with our clients. The Client Servicing Team is headed by Mr. Akhilesh Gupta
(akhileshguptaresearch@gmail.com) (info@agrs.in).

                                                             Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding, or a deficiency of service
experienced by clients. Deficiency of service may include lack of explanation, clarifications,
understanding which escalates into shortfalls in the expected delivery standards, either due to
inadequacy of facilities available or through the attitude of staff towards client.

1.Clients can seek clarification to their query and are further entitled to make a complaint in writing,
orally or telephonically. An email may be sent to the Client
Servicing Team. Alternatively, the Investor may call on +91 6268069836.

2.Direct Link to register your complaint: https://form.jotform.com/233020187666455

A letter may also be written with their query/complaint and posted at the below mentioned
address.
68, SUNDER NAGAR EXTENSION, NEAR SHRI HARI PABLIC SCHOOL SUKHLIYA, INDORE, MADHYA
PRADESH, 452010

3.Clients can write to the support team at support@agrs.in if the Investor does not receive a
response within 10 business days of writing to the Client Servicing Team. The client can expect a
reply within 10 business days of approaching the Research Analyst.

4.In case you are not satisfied with our response you can lodge your grievance with SEBI at
http://scores.gov.in or you may also write to any of the offices of SEBI.
For any queries, feedback or assistance, please contact SEBI office on toll free
Helpline at 1800 22 7575/ 1800 266 7575.